Utah Prisons Implement New Mail System for Enhanced Security and Efficiency

SALT LAKE CITY – The Utah Department of Corrections has implemented a new mail system designed to prevent contraband from entering state prisons. As of January 6, 2025, all incoming mail for inmates must be sent to Pigeonly Corrections’ mail processing center, where it will be scanned and delivered digitally to the appropriate correctional facility.

Under the new procedure, Pigeonly will open non-privileged mail, scan it into a digital format, and then print and deliver it to the relevant Utah correctional facilities, including the Utah State Correctional Facility and the Central Utah Correctional Facility. To ensure smooth processing, all mail must include a return address and meet specific size requirements. Envelopes cannot exceed 4 inches by 9.5 inches, and the paper should be no larger than 8.5 inches by 11 inches. Greeting cards are limited to a size of 5 inches by 7 inches, postcards must measure 5 inches by 7 inches, and photos can be no larger than 4 inches by 6 inches. A maximum of 10 photos are allowed per package.

Privileged mail, which includes confidential correspondence, will not go through the Pigeonly processing center. Instead, it will be delivered directly to the Utah Department of Corrections. Senders wishing to send privileged mail must first register for Pigeonly’s Privileged Mail service. Once registered, they will receive a unique QR code, which must be attached to the envelope before mailing.

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In addition to these guidelines, specific types of mail are prohibited from passing through Pigeonly’s processing system. These include mail containing glitter, stickers, or rhinestones; wax paper letters; shaped or cut-out photos and papers; and letters written on sticky notes or tiny paper. Also prohibited are crystals, coins, toys, keychains, artwork, unused stationery, and any form of money (such as cash, checks, or gift cards), among other items.

Mail containing official documents such as birth certificates, social security cards, and driver’s licenses is also prohibited from being sent through this system. Furthermore, greeting cards with excessive thickness, electronics, pop-ups, or 3D features are not allowed, nor are Polaroid photos or third-party photographs.

Official, legal, government, or business mail should be sent directly to the Utah State Correctional Facility or Central Utah Correctional Facility. This mail may be subject to inspection upon arrival.

The Utah Department of Corrections aims for the new system to enhance security while ensuring that non-privileged mail can still be sent to inmates in a streamlined, controlled process.

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Keelee McCain is a junior at Weber High School. This is her second year on staff, this year as Assistant to the Chief. She does have a life (probably) but she can't think of anything to write in here, so she's probably just going to ramble now. She has an orange cat who she likes better than any human. If you see her being quiet or not sitting on top of a desk, there is something very wrong. In her free time she enjoys harassing her favorite teachers and sleeping. Her life plans include making it through high school and leaving. Happy lifeing.

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